UK Free Shipping Threshold:
All UK dispensary orders with a basket total of £50.00 or greater qualify for FREE Royal Mail Tracked 48 Delivery.
Customer Care Line: 07971 608636 · Email: support@yorkshiremushroomcompany.co.uk
1. Small-Batch Dispatch Timetables
Every bottle of our dual-extracted tincture is filled, sealed, and inspected by hand in North Yorkshire. We dispatch parcels Monday through Friday (excluding UK bank holidays).
- Same-Day Dispatch Cutoff: Orders placed before 1:00 PM GMT on business days are prepared and handed to Royal Mail that afternoon.
- Weekend Orders: Orders placed after 1:00 PM on Friday, over the weekend, or on public holidays are dispatched the following working Monday.
2. UK Delivery Services & Tariffs
| Service | Estimated Transit Time | Cost (Under £50) | Cost (£50+) |
|---|---|---|---|
| Royal Mail Tracked 48 | 2 – 3 Working Days | £3.95 | FREE |
| Royal Mail Tracked 24 | 1 – 2 Working Days | £5.95 | £2.95 (Upgrade) |
| Special Delivery by 1pm | Guaranteed Next Business Day | £8.95 | £6.95 |
3. Protective Eco-Packaging Standards
We take immense pride in delivering your bottles in pristine condition. Our packaging standards include:
- UV-Shielding Black-Dipped Amber Glass: Maximum bioactive light protection for long-term molecular stability.
- 100% Recyclable Packaging: Heavy-duty corrugated cardboard cartons, water-activated paper tape, and biodegradable FSC-certified void fill. Zero single-use plastics.
- Real-Time Tracking Notifications: You will receive an automated dispatch notification containing your direct Royal Mail tracking link and estimated delivery window.
4. 30-Day Dispensary Return Policy
We stand firmly behind the artisan purity and bio-potency of our tinctures. If you change your mind, we offer a hassle-free 30-day return window from the date of delivery.
Eligibility for Return:
Due to the medicinal food supplement nature of our formulations, returned bottles must be completely unopened, with the tamper-evident shrink seal intact and in original packaging. We cannot accept returns on bottles where the seal has been compromised or broken.
Step-by-Step Return Process:
- Notify Dispensary Support: Email support@yorkshiremushroomcompany.co.uk with your order number (e.g.
#YMC-1042) and reason for return. - Receive Return Authorisation: Our team will confirm the return authorization and provide return dispatch instructions.
- Post Your Parcel: Pack the items securely and post to our dedicated dispensary facility:
Dispensary Returns
Yorkshire Mushroom Company Ltd
4 Baldersdale Avenue, Knaresborough
North Yorkshire, England, HG5 0HH - Inspection & Fast Refund: Upon receipt and inspection of the sealed bottles, your refund will be processed back to your original payment method within 3 to 5 business days.
5. Damaged, Defective or Incorrect Shipments
In the rare event that your shipment arrives damaged in transit or contains an incorrect bottle, please contact us within 48 hours of receipt at 07971 608636 or support@yorkshiremushroomcompany.co.uk with a photograph of the damaged parcel. We will immediately dispatch a replacement via Royal Mail Tracked 24 at zero additional charge and provide a prepaid return label if return of the damaged item is required.